We recognise the trust you are placing in us through your dealings with us and we do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our personal standard. Under law your rights to privacy are also protected. The National Privacy Principles, the Privacy Act and general law place strict requirements on us to treat certain information you give us as confidential.
In general, the type of personal information we collect and hold includes (but is not limited to) your name, address (postal and email), contact details, geographic location, gender, transaction details relating to your purchases of products and services (including credit card details) and any preferences you tell us about.
We may collect your personal information when you request or acquire a product or service from us, or communicate with us by e-mail, telephone or in writing. We may also collect your personal information from third party sources.
If you provide personal or other information about someone other than yourself, you warrant that you have that person’s consent to provide such information.
We collect your personal information primarily to make it easier and more rewarding for you to use our services. We may also use, and you consent to us using, your personal information:
a. for all purposes necessary or incidental to the provision of goods and services to you, including personalising and customising your experience.
b. to communicate with you, including sending marketing and promotional material we believe you may be interested in.
c. to verify your identity.
d. to investigate complaints made by or about you, including suspected breaches of our trading terms or any unlawful activity; and/or
e. as required or permitted by any law.
It is entirely your choice whether you provide your personal information to us or not. Note however that if you do not provide us with the information that we request we may not be able to provide you with certain products or services.
We may disclose personal information, and you consent to us disclosing your personal information, to third parties:
a. engaged by us to perform functions or provide products and services on our behalf, for example processing credit card information, mail-outs, debt collection, marketing, research and advertising;
b. that are our agents, business partners or joint venture entities;
c. that you authorise to receive information held by us;
d. as part of any investigation into you and we reasonably believe disclosure is necessary to the Police, any relevant authority or enforcement body, your Internet Service Provider or network administrator;
e. as part of a sale (or proposed sale) of all or part of our business; and/or
f. as required or permitted by any law.
We will take all reasonable steps to protect the personal information we hold from misuse, loss, or unauthorised access. You acknowledge however that the security of online transactions and communications sent by electronic means or post cannot be guaranteed. You provide information to us at your own risk.
You further acknowledge that we are not responsible for the privacy or security practices of any third party, including third parties that we disclose your personal information to in accordance with this policy.
If you suspect any misuse or loss of, or unauthorised access to, your personal information, or if you receive communications purporting to be from us or connected with us which you believe has been sent to you other than in accordance with this policy, please notify us immediately.
You can contact us and update the personal information we hold about you. Note that we will ask you to verify your identity.
If you have any questions or complaints about this policy or how we collect, use, disclose, manage, or store your personal information, please feel free to contact us.